Environmental Computer Recycling - Terms and Conditions

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Terms and conditions of sale


Payment

1.We operate a cleared funds policy prior to shipping any goods.

Delivery

1. Any delivery date stated is only an estimation although we will use reasonable endeavours to effect delivery by that date. No liability will be accepted for failure to meet a stated delivery date.
2. If a parcel is delivered damaged it must be signed for as 'Damaged'. Customers must inspect the goods immediately following delivery and contact us within 24 hours to notify of any damage caused in transit or missing / lost items.

Any claim for damage or loss must be followed up in writing within 7 days of the delivery date. No claim for loss or damage due to delivery will be granted if the Customers claims are outside of the 7 days time limit. Your statutory rights are not affected.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you to allow us to process your order and provide you with our best possible service.

The type of information we will collect about you includes:

* your name
* company name and address
* company telephone number
* company email address
* how you found our web site (ie referral, search engine)

We do not store sensitive information such as banking details.

Warranty (Refurbished IT Equipment)

All refurbished items come with a 30 day no quibble return to base warranty. In the unlikely event that the goods are found to be faulty please notify our customer services dept as soon as possible. The goods will need to be returned to our warehouse so they can be examined to determine the cause of the fault. Provided the goods have been used in a manner consistent with the manufacturer’s instructions and that the fault has not occurred due to the customers misuse of the goods, we will offer to either repair, replace or refund the faulty item so long as you are within time 30 days return to base warranty date of your order date.

It is the customers responsibility to return the items to our warehouse.

Our refurbished items may have minor cosmetic marks and scratches to the outer casing, or screens may show slight pressure marks or have a few dead pixels. Any batteries supplied with laptops are consumable items and therefore they are not guaranteed to hold a charge. Batteries are not covered under the warranty.

Warranty (Used / Second Hand IT Equipment)

All used / second hand items come with a 7 day no quibble return to base warranty. In the unlikely event that the goods are found to be faulty please notify our customer services dept as soon as possible. The goods will need to be returned to our warehouse so they can be examined to determine the cause of the fault. Provided the goods have been used in a manner consistent with the manufacturer’s instructions and that the fault has not occurred due to the customers misuse of the goods, we will offer to either repair, replace or refund the faulty item so long as you are within time 7 days return to base warranty date of your order date.

It is the customers responsibility to return the items to our warehouse.

Our used / second hand items have hard drives which have been data destroyed and therefore will require any drivers and operating system loading on by the customer before it is a fully functioning item. They may also have minor cosmetic marks and scratches and some signs of scuffs to the outer casing, or screens may show slight pressure marks or have a few dead pixels. Any batteries supplied with laptops are consumable items and therefore they are not guaranteed to hold a charge. Batteries are not covered under the warranty.

Returns

Please contact us in writing before returning your items for a returns authorisation number. Goods returned without prior authorisation from ourselves will NOT be accepted at the warehouse.
Please package all the relevant items securely and send them to us so that we receive them within seven days of the date you notified us of the request to return them. Items must be returned in exactly the same condition they were dispatched, and if any items are received back damaged or missing any of their components we cannot issue a refund for them. Any returns numbers must be clearly visible using a label on each box sent back to the warehouse (please do not write the returns number on the box).

Once we receive the item(s) we will refund the relevant part of the purchase price for the item(s) less any additional services within 5 business days.
Orders that are returned by the customer which are not faulty or ordered in error are subject to a 20% restocking fee. This will be deducted from the original purchase value before crediting the customer.

Liability

We do not accept any liability (and hereby exclude all liability) for special, indirect or consequential losses of any kind or for any loss of profits, loss of revenue, loss of anticipated savings, loss of or corruption to data, loss or damage to goodwill, business or reputation (and in each case whether classified as direct or indirect and howsoever arising) when using any IT equipment purchased from our company.

Software Terms and Conditions



 

Refurbished Pcs & Laptops

TESTIMONIALS:

"I contacted Environmental Computer Recycling regarding the destruction of some hard drives which needed to be disposed off correctly. Environmental Computer Recycling gave me a very good quote, and were very efficient in collecting the hard drives. After destruction was completed, I was issued with a certificate which recorded all the serial numbers of the hard drives that were destroyed so I could cross reference them to the list I had made before. They were very professional and the service was affordable. I would have no hesitation in using them again in the future."
Mr Permjit Minhas, Healthcare Organisation (NHS)

"I contacted Environmental Computer Recycling regarding the sale of a large quantity of HP Servers and Switches following a recent refresh of IT kit. I was delighted with the quotation I received, and also very happy with their speed in processing the payment for the goods. They even removed all of our old and unwanted WEEE from our store room free of charge.Great Service All Round!! Highly recommend, and I will be using again after our Telecoms refresh!!"
Mr S Thompson Network Manager - Council.

“BVSC was happy to use Environmental Computer Recycling and Removals as the company fits within our aim to try and recycle as much waste as possible. The service was affordable and efficient and we would have no hesitation in using them again.”
Resource Centre manager, BVSC, the centre for voluntary action.

“We were first introduced to Environmental Computer Recycling a year ago and we have never looked backed. Their services make our visions for CSR a reality, particularly when it comes to the recycling and re-use of unusual items. The friendly and helpful staff make them a pleasure to deal with and I would have no reservation about recommending Environmental Computer Recycling as your partner of choice in your CSR initiatives."
Kevin Worth - SHEF Manager Talis Information Limited.

AREAS WE COLLECT FROM:

Birmingham
Bristol
Bromsgrove
Coventry
Derby
Droitwich
Dudley
Kidderminster
Leicester
Liverpool
London
Manchester
Oxford
Redditch
Sandwell
Solihull
Stourbridge
Stourport-on-Severn
Walsall
Warwick
Wednesbury
West Bromwich
Wolverhampton
Worcester
Environmental Computer Recycling and Removals Limited, Units 24&25 Sterling Park, Clapgate Lane, Woodgate Valley, Birmingham, B32 3BU
Registered Waste Carrier Licence Number CB/BE5158NJ/A001: Registered Haz Waste Carrier Licence Number ANZ019: Company Registration No. 07129126
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